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Delivery

  • Our aim is to deliver  your order to you within 7 working days
  • Your order will be delivered by Royal Mail, an email will be sent to you once your order has been dispatched
  • All postage fees are £1.50 
  • Delivery charges will vary outside of the UK, please contact us for more details

Returns

  • We hope you will be happy with your KnittyKnotts order, but should you wish to return any items (other than personalised/made to order items) please contact us within 7 working days & return your item in the same condition you received it in
  • Full refunds will be paid once we receive your returns
  • Items returned a will be at your cost, unless an error was made on our part
  • Orders that have been specially commissioned or personalised unfortunately are non refundable unless faulty, so please check all spelling and personalised details

Terms and Conditions

  • KnittyKnotts handmade items may vary from our images slightly, i.e.; colours/fabrics used, as they are all hand stiched so no 2 are the same
  • All products shown on our site (excluding KnittyKnotts handmade items) are subject to availability. We will inform you by e-mail as soon as possible if the product/item you have ordered is not available
  • As a consumer you have a legal right to cancel your order within 7 working days
  • All orders will be dispatched within 7 working days, however KnittyKnotts handmade items will have a longer wait of 4 weeeks approx as they are made to order, we will contact you to inform you of this
  • Any information that you pass on to us will remain private and confidential under the Data Protection Act, and will not be passed on to any 3rd parties
  • We don’t store any payment details, we leave that to our trusted partners PayPal
  • All payments are processed by PayPal where you can used a credit or debit card or via your PayPal account