- Our aim is to deliver your order to you within 4 weeks.
- Your order will be delivered by Royal Mail, an email will be sent to you once your order has been dispatched
- All postage fees are £1.50
- Delivery charges will vary outside of the UK, please contact us for more details
- We hope you will be happy with your KnittyKnotts order, but should you wish to return any items (other than personalised/made to order items) please contact us within 7 working days & return your item in the same condition you received it in
- Full refunds will be paid once we receive your returns
- Items returned a will be at your cost, unless an error was made on our part
- Orders that have been specially commissioned or personalised unfortunately are non refundable unless faulty, so please check all spelling and personalised details
Terms and Conditions
- KnittyKnotts handmade items may vary from our images slightly, i.e.; colours/fabrics used, as they are all hand stiched so no 2 are the same
- All products shown on our site (excluding KnittyKnotts handmade items) are subject to availability. We will inform you by e-mail as soon as possible if the product/item you have ordered is not available
- As a consumer you have a legal right to cancel your order within 7 working days
- All orders will be dispatched within 7 working days, however KnittyKnotts handmade items will have a longer wait of 4 weeeks approx as they are made to order, we will contact you to inform you of this
- Any personal information provided by yourself to us including your name and address, telephone number and email address will not be sold/released to any 3rd parties outside of KnittyKnotts.
- We do not collect or record any details you provide us when ordering via our website
- All orders are processed via our website host Create
- All payment processes are made via Paypal.
- We don’t store any payment details, we leave that to our trusted partners PayPal
- All payments are processed by PayPal where you can used a credit or debit card or via your PayPal account